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How hari88 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account securely — your contact details, payment method activity across Touch 'n Go eWallet, Boost, or GrabPay, and your session data.

Account data kept secureLocal e-wallet privacy coveredCookie preferences in your controlData access requests acceptedNo data sold to third parties

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REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct or remove data we hold on you, our account support team handles privacy requests directly. Send your request through any of the channels below with your registered email address and we will confirm receipt within one working day. Players in Kuantan and Kota Bharu reach the same support team — there is no separate regional queue.

Live Chat Open the chat icon from any page while logged in. Identify your request as a privacy matter and our team will route it to the right desk without delay.

Email Support Write to our support address listed in the Help section of your account. Include your registered email and a brief description of your data request.

Account Help Centre Log in, go to Account Settings, then select Help. From there you can submit a formal data enquiry that is tracked and responded to by our privacy team.

What We Collect and Why It Matters

hari88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect information in three main ways. First, account registration data — your name, email address, mobile number, and the payment method you link to your account, whether that is Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX. Second, transactional data — deposit and withdrawal

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records tied to your account wallet, so our finance team can reconcile your balance accurately. Third, device and session data — your browser type, IP address, and the pages you visit within hari88, which we use to detect unusual login activity and keep your account secure.
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We do not share your personal data with advertisers. We may share it with payment processors solely to complete your transactions, or with fraud-prevention services where required. Where local law in Malaysia governs how long we keep financial records, we follow that retention period. You can
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request a copy of the data we hold on you, ask us to correct inaccurate records, or request deletion where no legal obligation requires us to retain it — details on how to reach us are in the Support section below. Access to certain features and
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account services depends on local law and is available where local law permits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

We apply layered account protections so that the data you share with us — from your GrabPay account number to your login history — stays within controlled systems. Each area below covers a specific part of how your information is managed, retained and kept accurate.

Cookie Controls We use session cookies to keep you logged in and analytics cookies to see which pages need improvement. You can manage cookie preferences via the banner shown on your first visit or through your browser settings at any time.

Account Security Measures Your account uses OTP verification on login and on withdrawal requests. If we detect a login from an unfamiliar device or IP, we hold the session until you confirm via your registered mobile number.

Data Retention Period We keep transactional records — including your Touch 'n Go eWallet and Boost deposit history — for as long as financial regulations in Malaysia require. Once that period ends, records are deleted or anonymised.

Your Right to Access and Correct You can ask us at any time to show you the personal data we hold, to fix anything that is wrong, or to delete data where no legal retention rule applies. We respond to verified requests through live chat or email.

Common Questions About Your Privacy at hari88

These are the questions we hear most often from account holders about how their data is handled. Each answer reflects how our systems actually work — not a generic template.

We collect your name, email, mobile number and the payment method you register — such as Touch 'n Go eWallet or GrabPay. We also log your device type and session activity to verify logins and protect your account.

We share payment data only with the processors needed to complete your Boost or GrabPay transactions. We do not sell, rent or trade your e-wallet details with any advertiser or unrelated third party.

Financial transaction records are kept for as long as Malaysian regulations require. Once that mandatory period ends, your personal data is either deleted or anonymised so it can no longer identify you.

Yes. Submit a data access request through live chat or the Account Help Centre with your registered email. We verify your identity before sending any data, and aim to respond within a reasonable timeframe.

Contact us via email or live chat and specify that you want a deletion request. Where no legal obligation requires us to keep the data, we will remove it and confirm once the process is complete.

The old payment record is retained for the legally required period and then removed. Your new DuitNow details are stored with the same security controls applied to all account payment data on hari88.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How hari88 Handles Your Personal Information

How to Contact Us About Your Data

Data Handling, Cookies and Account Security

Common Questions About Your Privacy at hari88

01 What personal data does hari88 collect when I open an account?

02 Does hari88 share my e-wallet details with anyone?

03 How long does hari88 keep my account data after I close my account?

04 Can I request a copy of all the data hari88 holds about me?

05 How do I ask hari88 to delete my personal data?

06 What happens to my data if I change my payment method from Touch 'n Go eWallet to DuitNow?

Privacy Policy

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